Citas bibligráficas
Saavedra, N., Aedo, A. (2023). Reducción del índice de devoluciones en un diario de Lima Metropolitana mediante el uso de BPM, Dashboard de control y 5S [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671105
Saavedra, N., Aedo, A. Reducción del índice de devoluciones en un diario de Lima Metropolitana mediante el uso de BPM, Dashboard de control y 5S [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671105
@misc{renati/411670,
title = "Reducción del índice de devoluciones en un diario de Lima Metropolitana mediante el uso de BPM, Dashboard de control y 5S",
author = "Aedo Farge, Angie Nicold",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
According to Conde and González (2020), they point out that in the publishing sector one of the main problems that exist in companies is the high rate of returns, which causes profits to decrease in organizations. For this reason, an analysis was carried out on the rates of newspaper returns in international and national companies, obtaining as a result that the study company has a rate of 24%, which is higher than compared to the newspapers analyzed, since the ideal would be below 16%. Therefore, in this work a solution was developed with the aim of reducing this problem through the use of the 5S methodology, BPM and control board. In this way, it was possible to efficiently manage the indicators such as, for example, the returns rate initially obtained was reduced to 13.11%, the workers managed to register returns in 2 days, the initial state of the warehouse was improved, since when carrying out The 5S audit obtained a score of 84% and all scheduled training was carried out with the aim of ensuring that workers know these new processes to be carried out in the company. Finally, the implemented solution allows companies belonging to the publishing sector to have knowledge about how to reduce their newspaper return rates and improve their processes by applying tools that facilitate the visualization of their data in real time.
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