Citas bibligráficas
Palacios, C., Quenaya, A. (2023). Propuesta de mejora del Sistema de validación del proceso de ensobrado en una empresa Personalizadora de Tarjetas Bancarias. [Trabajo de suficiencia profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671000
Palacios, C., Quenaya, A. Propuesta de mejora del Sistema de validación del proceso de ensobrado en una empresa Personalizadora de Tarjetas Bancarias. [Trabajo de suficiencia profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671000
@misc{renati/411523,
title = "Propuesta de mejora del Sistema de validación del proceso de ensobrado en una empresa Personalizadora de Tarjetas Bancarias.",
author = "Quenaya Rodríguez, Antoly Steven",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
This work describes the process of enveloped of payment cards in the operation of a company that provides services to banks for the delivery of cards to their clients. It addresses a critical issue, the risk of sending empty envelopes or with two cards in a single envelope. This issue can result in a poor customer experience, costly fines, and a bad reputation for the company. To address this problem, an improvement proposal is made that includes two main approaches: Adaptation of a detection system in the process of enveloped and the implementation of a work order status identification system. Regarding improvements in the machinery, we will seek to optimize the equipment of enveloped by adding an electronic system, gear system and applications governed by an embedded system in order to guarantee greater precision in the process. This implies an exhaustive review of the system for the correct addition of hardware and software, to meet the demands required by the process. In addition, the proposal to validate the status of work orders is implemented, which involves establishing queries with a database that must be updated by a previous process. This will ensure that the product has gone through quality control. The focus of this work seeks not only to increase operational efficiency and reduce customer complaint rates related to the problem, but also to improve customer satisfaction and the company's reputation in the market.
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