Bibliographic citations
Monroy, L., Sulca, M. (2023). Propuesta de alternativa para disminuir los gastos por contingencia y gastos en activos menores ocasionados por los técnicos del proceso operativo de montaje de grúas torre en una empresa del sector construcción. [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/670651
Monroy, L., Sulca, M. Propuesta de alternativa para disminuir los gastos por contingencia y gastos en activos menores ocasionados por los técnicos del proceso operativo de montaje de grúas torre en una empresa del sector construcción. [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/670651
@misc{renati/410614,
title = "Propuesta de alternativa para disminuir los gastos por contingencia y gastos en activos menores ocasionados por los técnicos del proceso operativo de montaje de grúas torre en una empresa del sector construcción.",
author = "Sulca Tudela, Miguel Steve",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
The case study addressed is framed within an operational issue in a company that provides tower crane rental services for the construction of high-rise buildings in Lima. It was evident that the technical personnel in the TAS (Technical Assistance Service) subarea, who are responsible for the assembly of their tower cranes, do not correctly execute the process, leading to structural failures in the machinery. As a result, the expenses associated with these errors manifest in various magnitudes, adversely affecting the company's finances and the service provided to its customers. The objective of this work is to propose an alternative solution to this problem. In this regard, three alternative solutions were initially sought, employing six theoretical tools and models, which are: Systems Theory, Pareto's Theorem, External and Internal Factors Evaluation Matrix, SWOT Analysis, Resource and Capability Theory and Cause and Effect Diagram. These were developed in a logical and analytical manner. After evaluating each alternative using a Solution Selection Matrix and various indicators, the chosen solution was to implement an efficient technical personnel training plan, with the aim of mitigating or even eliminating the operational problems originating from the company's personnel, thereby improving the professionalism of the technicians and optimizing the quality of the assembly process in the medium and long term.
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