Bibliographic citations
Estacio, M., Paredes, S. (2016). Nivel de satisfacción del usuario del servicio de consulta externa del Hospital Regional de Cajamarca, 2016 [Trabajo de suficiencia profesional, Universidad Privada del Norte]. https://hdl.handle.net/11537/10536
Estacio, M., Paredes, S. Nivel de satisfacción del usuario del servicio de consulta externa del Hospital Regional de Cajamarca, 2016 [Trabajo de suficiencia profesional]. PE: Universidad Privada del Norte; 2016. https://hdl.handle.net/11537/10536
@misc{renati/408444,
title = "Nivel de satisfacción del usuario del servicio de consulta externa del Hospital Regional de Cajamarca, 2016",
author = "Paredes Cueva, Segunda Lucinda",
publisher = "Universidad Privada del Norte",
year = "2016"
}
ABSTRACT In our country it is said that the quality of health care in the outpatient clinic in the different services is deficient in users accessing these services. They converge problems of origin and severity variables whose volume and urgency are sometimes unusual, for that reason, the purpose of the research was to determine the level of satisfaction in the outpatient clinic of the Regional Hospital of Cajamarca, during 2016. The study was not experimental and descriptive, applied to 375 users outpatient who were seen in outpatient Cajamarca Regional Hospital this year. It was determined that the degree of satisfaction of external users is 45.8%, based on the evaluation of the perception of the quality of services. And they have succeeded in identifying the lines of intervention in the field of quality, as are the poor capacity of health personnel to care for each patient according to particular situation and characteristics, not thinking first patient not fulfill what It offers, and no peer help to improve care; what would be the lines of intervention to improve the quality of outpatient, which when exceeded will allow us to try to change the reality of dissatisfaction satisfactory. KEYWORDS: outpatient satisfaction, quality of service, external user.
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