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Title: Propuesta de mejora para incrementar la eficiencia de las operaciones de almacén utilizando la metodología de mejora continua en la empresa Importaciones y Distribuciones Wilon S.A.C. en Lima Metropolitana
Other Titles: Improvement proposal to increase the efficiency of warehouse operations using the Deming methodology in the company Importaciones y Distribuciones Wilon S.A.C. in Metropolitan Lima
Advisor(s): Quiroz Flores, Juan Carlos
OCDE field: https://purl.org/pe-repo/ocde/ford#5.02.04; https://purl.org/pe-repo/ocde/ford#2.00.00
Issue Date: 8-Jul-2023
Institution: Universidad Peruana de Ciencias Aplicadas (UPC)
Abstract: El sector comercial ha experimentado un crecimiento del 2,6% en el año 2019 debido al desempeño positivo del sector construcción, manufacturero y minero. Este sector a fines del 2018 facturó más de US$ 4000 millones anuales.  El rubro de estudio es el de ferretería y equipamiento del hogar, el cual ha tenido un crecimiento en sus ventas anuales de un 6,4%.  

The commercial sector has experienced a 2.6% growth in 2019 due to the positive performance of the construction, manufacturing and mining sector. This sector at the end of 2018 invoiced more than US$ 4 billion annually. The category under study is hardware store and home equipment, which has had a growth in annual sales of 6.4%. Because these businesses are involved in the marketing and distribution of a wide variety of products, the quality of their customer service must be more than 95%. Because they have to devote a greater amount of time to the procedures of receiving items, storing them, and selecting them, as well as the fact that they do not have sufficient information on the accuracy of their inventory, this causes stock breaks and prevents the delivery of complete orders. The problem is analyzed in the current project with regard to the service level of the case study, which is 78.24%. The purpose of the research is to construct a model that incorporates the tools 5S, ABC, System Layout Planning, and Work Standardization into the Deming Cycle - PDCA technique. This was shown in a hardware SME that increased its service level to 95%, decreased the amount of time spent on choosing by 55%, decreased the amount of time spent on storing by 57%, and improved its inventory accuracy by 90%. The solution that has been offered will assist businesses whose primary focus is the sale of items in enhancing the procedures that are involved in the administration of their warehouses and the registration of their products.
Discipline: Ingeniería y Gestión Empresarial
Grade or title grantor: Universidad Peruana de Ciencias Aplicadas (UPC). Facultad de Ingeniería
Grade or title: Ingeniero de Gestión Empresarial
Juror: Raymundo Ibañez, Carlos; Pérez Paredes, Maribel Sonia; Céspedes Blanco, Carlos Enrique
Register date: 13-Oct-2023



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