Citas bibligráficas
Cabanillas, E., Rojas, M. (2017). Diseño de mejora en el sistema de gestión de operaciones del área de servicio de la empresa Grupo Multiservis S.R.L para incrementar su eficiencia operativa [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12342
Cabanillas, E., Rojas, M. Diseño de mejora en el sistema de gestión de operaciones del área de servicio de la empresa Grupo Multiservis S.R.L para incrementar su eficiencia operativa [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/12342
@misc{renati/401040,
title = "Diseño de mejora en el sistema de gestión de operaciones del área de servicio de la empresa Grupo Multiservis S.R.L para incrementar su eficiencia operativa",
author = "Rojas Honorio, Miguel Rosendo",
publisher = "Universidad Privada del Norte",
year = "2017"
}
This work shows an improvement design in the Operations Management system of the service area of Grupo Multiservis S. RL. To increase your Operational Efficiency At the beginning, the company did not have a management system in the area; manifesting several problems such as lack of purchase planning, delays in the execution of work, manual and / or outdated records, inadequate supervision and carelessness in the control of warehouses. The study was carried out by gathering information using the instruments presented, then analyzed, processed and contrasted in order to implement improvements in the process to increase operational efficiency. In order to increase operational efficiency in the service area, the researcher has taken reference of theoretical bases and has decided to propose the following methodologies and tools: In the management of operations; homogenized and standardized the information of the articles and materials of the company and, to elaborate a system of purchases by means of an adequate flowchart of processes a system of renewal and control of inventories, to implement a Kárdex, classification ABC and UN MRP supported in free software. Finally, the proposed management system was designed, which allowed the reduction of costs in purchases, inventories and warehouses in the company, giving positive financial indicators, which confirm the viability of the research.
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