Bibliographic citations
Quispe, M., (2022). Propuesta de mejora de los procesos comerciales y operativos para incrementar la rentabilidad de una PYME del sector de construcción utilizando Pmbok y Lean construction [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/660642
Quispe, M., Propuesta de mejora de los procesos comerciales y operativos para incrementar la rentabilidad de una PYME del sector de construcción utilizando Pmbok y Lean construction [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2022. http://hdl.handle.net/10757/660642
@misc{renati/400104,
title = "Propuesta de mejora de los procesos comerciales y operativos para incrementar la rentabilidad de una PYME del sector de construcción utilizando Pmbok y Lean construction",
author = "Quispe Huapaya, Maria Isabel",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2022"
}
This project presents an improvement model to increase profitability in SMEs in the construction sector, because it is currently, it is known that these types of companies operate with low levels of competitiveness and low labor benefits, it is also known that this is basically due to the fact that approximately 74% do not keep a record of accounts, 66% of workers are unpaid family members and 25% work more than 40 hours a week. Therefore, the proposed model seeks to increase the profitability of SMEs by reducing cost overruns and increasing income, for this, the implementation of the good practices of the PMBOK has been carried out for the improvement of the registration and organization of the projects and lean construction's Last Planning to improve and reduce overtime in business and operational processes. The realization and implementation of this model, we worked together with the company L&E Proyectistas y Constructores S.A.C, where it resulted in an increase in profitability of 1.5% with respect to the initial scenario, in addition to obtaining a reduction in times of 9.47% and maintain the variation of time and positive costs. Likewise, the initial procedures for attracting new customers and loyalty of current customers were established, which generates in the company higher levels of competitiveness in the market.
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