Citas bibligráficas
Bustamante, L., Sanabria, V. (2021). Sistema de gestión de siniestros vehiculares para una empresa que brinda servicios y asesorías a compañías de seguros [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/657571
Bustamante, L., Sanabria, V. Sistema de gestión de siniestros vehiculares para una empresa que brinda servicios y asesorías a compañías de seguros [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2021. http://hdl.handle.net/10757/657571
@misc{renati/397277,
title = "Sistema de gestión de siniestros vehiculares para una empresa que brinda servicios y asesorías a compañías de seguros",
author = "Sanabria Cataño, Vannia Alexandra",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2021"
}
Many of the activities that a person performs daily are exposed to different negative risk factors. Unfortunately, several of them fail to materialize causing great losses. These events threaten a person's integrity, his life, his interest, and his property. For this reason, means should be sought to reduce the origin of these events or at least help prevent them from being a big problem for those who suffer from it. Nowadays this mechanism is called insurance, which is provided by several companies in our country. Over time, these organizations have become a way of guaranteeing the repair of a loss in whole or in part. That is why more and more people are acquiring these services. The local insurance companies offer different types of products and services. Auto insurance is one of them and they are the most requested because the accident rate in the capital due to theft, collisions and material damage has been increasing in recent years (APESEG, 2019). For this reason, request of claims becomes increasingly complicated to control due to the communication and information shared between a vehicle emergency center, the vehicle attorney and the insured becomes inaccurate and unreliable due to the very nature of the service and the urgency of its attention. This study studies the current technologies and tools that are used in the operational processes of the attention of a vehicular accident in a company that provides services for insurance companies. It begins by showing the traditional operating model of a vehicle emergency center and its interaction with the vehicle attorney and the insured. Then the most current technologies and models are presented to make a customer service more effective, in other words, an improvement in processes. The trends are directed to the use of software tools based on widely used mobile platforms and their integration with other systems, which constitutes an ideal technological support for the services offered by insurance companies.
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