Citas bibligráficas
Ojeda, A., (2020). “La atracción y retención del talento humano genera competitividad en las agencias marìtimas”. [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/653739
Ojeda, A., “La atracción y retención del talento humano genera competitividad en las agencias marìtimas”. [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/653739
@mastersthesis{renati/392929,
title = "“La atracción y retención del talento humano genera competitividad en las agencias marìtimas”.",
author = "Ojeda Vera, Alfredo Martin",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
The attraction and retention of human talent in shipping agencies in Callao has shown a slow growth trend in recent years despite the fact that the port of Callao has had foreign investment from two leading port companies in the world. The present work starts from this premise and develops the reason for this problem and the little interest of the preparatory schools of expert personnel in the maritime sector. Such an important issue is attracting and retaining human talent, experts in the sector will help to generate competitiveness and improve the levels of motivation, satisfaction and work commitment of both administrative and operational personnel, which are the pillars of a shipping agency. The importance for Peru to develop high levels of competitiveness and the port services it provides to the world has motivated us to investigate the reasons why services are slow and not as efficient as they could be. Interviews were conducted with management personnel of maritime agencies who expressed that their personnel are valued for their experience and efficiency in fulfilling their functions. On the other hand, the operating personnel were interviewed who think that having leaders who teach them and be recognized is important for their permanence and growth in the organization. Likewise, it was possible to identify which aspects such as remuneration and security that the organization can offer them is important. On the other hand, it was possible to verify that there are few specialized training centers and that the greatest preparation is obtained in the workplace, which is why it is important to have more specialized study centers.
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