Citas bibligráficas
Marin, M., Melgar, M., Zavalaga, A. (2020). Implementación de una herramienta digital para la optimización de procesos de gestión de recursos humanos [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/653708
Marin, M., Melgar, M., Zavalaga, A. Implementación de una herramienta digital para la optimización de procesos de gestión de recursos humanos [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/653708
@mastersthesis{renati/392924,
title = "Implementación de una herramienta digital para la optimización de procesos de gestión de recursos humanos",
author = "Zavalaga Bernedo, Annie Rocío",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
The current global context positions digital transformation as an indispensable means for the development of organizations from various perspectives and even more so where global businesses are anchored from technology to massify services and products optimizing processes that also contribute to the flexibility and continuity of business. With this research we will demonstrate the priority of implementing the digital platform in the human resources area of a local financial company that we have taken as a source of study regarding its operability and processes that are mostly carried out manually to provide attention to the 600 employees at the national level. In this sense, an opportunity for improvement is identified to more efficiently manage human resources information through the implementation of a digital tool that facilitates the self-management of information and requirements by employees, considering the processes implemented in the human resources area, a source that we have used to determine and prioritize the functionality of the digital platform. As a product of research we have identified that 52% of employees believe that the implementation of a digital platform will have an impact on job satisfaction, 21% on internal communication, 20% on productivity and 7% on loyalty. As we can see the four factors described in the previous paragraph also contribute to the retention actions that in companies in this segment often record high levels of turnover impacting commercial productivity, goal fulfillment and portfolio management. Finally, of the workers surveyed 98% say that it would improve their perception of the human resources area if they optimize their processes through a digital tool and considering that more than 60% shows predisposition for the use of technology we can say that this research is feasible analyzing the cost of investment and multiple benefits for its implementation.
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