Bibliographic citations
Palomino, P., Vega, E. (2020). Modelo de diagnóstico para determinar las causas que provocan la baja calidad del servicio logístico en los operadores logísticos pymes [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/653359
Palomino, P., Vega, E. Modelo de diagnóstico para determinar las causas que provocan la baja calidad del servicio logístico en los operadores logísticos pymes [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/653359
@misc{renati/392208,
title = "Modelo de diagnóstico para determinar las causas que provocan la baja calidad del servicio logístico en los operadores logísticos pymes",
author = "Vega Barros, Edgardo Franklin",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
The outsourcing of logistics services has become an increasingly relevant practice for marketing companies, since these practices significantly improve their costs and productivity. However, the companies that provide the service often do not maintain a standard that ensures customer satisfaction. This is reflected in the problems of logistics service quality that many of the medium-sized companies in the sector in Latin America present. That is why this research seeks to find a model that can diagnose in a timely manner the causes of the quality of service problem. The model uses operational mapping tools, simple information gathering, correlations, and control charts. The authors' motivation is focused on carrying out more complete analyzes and reducing undiagnosed spaces, as well as increasing knowledge in the use of diagnostic tools as a whole, within the logistics services sector.
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