Citas bibligráficas
Zhao, O., (2020). El uso del eWOM en el s - commerce de Facebook en tiendas por departamentos, influyen en la intención de compra de hombres y mujeres entre 18 a 35 años, en Lima Metropolitana [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/653316
Zhao, O., El uso del eWOM en el s - commerce de Facebook en tiendas por departamentos, influyen en la intención de compra de hombres y mujeres entre 18 a 35 años, en Lima Metropolitana [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/653316
@misc{renati/392207,
title = "El uso del eWOM en el s - commerce de Facebook en tiendas por departamentos, influyen en la intención de compra de hombres y mujeres entre 18 a 35 años, en Lima Metropolitana",
author = "Zhao Kuang, Oscar Weicheng",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
The purpose of this study is to determine how the use of eWOM in Facebook s - commerce in department stores influences the purchase intention of men and women between 18 and 35 years of age, in Metropolitan Lima. To carry out this study, eWOM dimensions: credibility, trust and value were taken into consideration to determine its impact on purchase intention. Likewise, the following specific objectives emerged: determine the possible correlation between credibility of the sources and excess negative comments; evaluate which of the dimensions has the greatest connection with the purchase intention. Due to its characteristics, this work is defined as descriptive correlational, not experimental, with a cross-sectional design and a mixed approach. For its corroboration, two types of research were established: qualitative and quantitative. The qualitative study was essentially based on the realization of two focus groups, with ranges from 18 to 24 and from 25 to 35 years. In addition, interviews were conducted with experts in digital marketing and with experience in department stores. On the other hand, the quantitative was conducted via an online survey with a sample of 250 people. Finally, the results obtained determined that there is a correlation between the dimensions of eWOM with the purchase intention; however, it showed a moderate positive degree of correlation, it exists, but not fully consolidated. For this, the Pearson statistic was used in the IBM SPSS program. In addition, implications and recommendations for management are included, mentioning future research.
Este ítem está sujeto a una licencia Creative Commons Licencia Creative Commons