Bibliographic citations
Pardave, S., Vasquez, T. (2020). Calidad de atención en el servicio de odontología en pacientes del Centro Universitario de Salud de una universidad privada de Lima durante el 2019 [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/651635
Pardave, S., Vasquez, T. Calidad de atención en el servicio de odontología en pacientes del Centro Universitario de Salud de una universidad privada de Lima durante el 2019 [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/651635
@misc{renati/390206,
title = "Calidad de atención en el servicio de odontología en pacientes del Centro Universitario de Salud de una universidad privada de Lima durante el 2019",
author = "Vasquez Duran, Tony",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
Object: Evaluate the attention quality that patients perceive in the dental service of the university health center of a private university in Lima during the year 2019. Materials and methods: Design of a cross-sectional and descriptive study. We included 125 patients who attended the faculty of dentistry of a private university in Lima in 2019. The SERVPERF survey was used to measure the perception of the quality of dental care. Results: The study showed that there is a statistically significant association between the quality of care received with the monthly salary income (p <0.05). In addition to this, it was observed that in the dimensions of tangible elements, reliability, responsiveness, security and empathy, of the SERVPERF instrument, the largest number of respondents perceive an extremely good quality of care. In addition, in the security dimension, the greatest number of patients who perceive an extremely good quality of care with 60% (75) people is presented, followed by the empathy dimension with 71 (56.80%). Conclusion: The highest number of surveyed patients represented by 60% (75), perceived an extremely good quality of care in the dental service of the university health center of a private university in Lima.
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