Citas bibligráficas
Cancino, D., Lazo, G. (2019). Influencia de las prácticas laborales de responsabilidad social empresarial basado en la norma internacional ISO 26000 en la retención de colaboradores de 25 a 34 años en empresas del sector bancario en Lima Metropolitana al año 2019 [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/648684
Cancino, D., Lazo, G. Influencia de las prácticas laborales de responsabilidad social empresarial basado en la norma internacional ISO 26000 en la retención de colaboradores de 25 a 34 años en empresas del sector bancario en Lima Metropolitana al año 2019 [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2019. http://hdl.handle.net/10757/648684
@misc{renati/386394,
title = "Influencia de las prácticas laborales de responsabilidad social empresarial basado en la norma internacional ISO 26000 en la retención de colaboradores de 25 a 34 años en empresas del sector bancario en Lima Metropolitana al año 2019",
author = "Lazo Castillo, Grover Alberto",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2019"
}
The purpose of this study is to determine the main factors of the labor practices established by the ISO 26000 standard focused on Corporate Social Responsibility that influence the retention of millennial employees from 25 to 34 years in the banking sector in Metropolitan Lima. For this, the research had a quantitative approach with a correlational scope and a survey was applied, the same one that was validated for its application in the Peruvian problematic. The measurement instrument for this case was designed taking into account the dimensions mentioned by ISO 26000 on CSR labor practices and the retention dimensions of collaborators mentioned by Kossivi, Xu and Kalgora (2016). The sample consisted of the workers of the 4 main banks of the sector aged 25 to 34 years in Metropolitan Lima, the same ones who answered the survey using the Likert type response scale. Likewise, the reliability criterion with which the instrument was validated was calculated through the Alpha coefficient of Cronbach. After having obtained the results, we could point out that there is a high relationship between the labor practices established by the ISO 26000 standard which influence the retention of employees from 25 to 34 years old, the main factors being: labor relations, human development and training in the organization, working conditions and social protection.
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