Bibliographic citations
Pereda, (2024). Satisfacción del usuario y calidad de atención del personal de enfermería del servicio de emergencia de Centro de Salud Nuevo Chao, 2023 [Tesis de segunda especialidad, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/26811
Pereda, Satisfacción del usuario y calidad de atención del personal de enfermería del servicio de emergencia de Centro de Salud Nuevo Chao, 2023 [Tesis de segunda especialidad]. PE: Universidad Privada Antenor Orrego; 2024. https://hdl.handle.net/20.500.12759/26811
@misc{renati/381550,
title = "Satisfacción del usuario y calidad de atención del personal de enfermería del servicio de emergencia de Centro de Salud Nuevo Chao, 2023",
author = "Pereda Sagástegui Claudia Paola",
publisher = "Universidad Privada Antenor Orrego",
year = "2024"
}
The objective of the research was to determine the relationship between user satisfaction and quality of care of nursing staff in the emergency service of Centro de Salud Nuevo Chao, 2023. The methodology is a study with a quantitative, descriptive, correlational approach, the sample There were 256 patients who entered the emergency service. The results: User satisfaction was 50.4% dissatisfaction, the quality of care was low with 45.7%, user satisfaction and quality of care had a level of significance less than 1%, directly and significantly related to the “needs” dimension. physiological” and quality of care, had a significance level of less than 1%, related in a direct and highly significant way, dimension “safety and protection needs” and quality of care had a significance level of less than 1%, related in a direct and highly significant way. , dimension “need for love and belonging” and quality of care, had a significance level of less than 1%, relates directly and highly significantly, dimension “expectations” and quality of care, had a significance level of less than 1%, relates in a direct and highly significant, dimension “perceptions” and quality of care, had a significance level of less than 1%, relates directly and highly significant
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