Citas bibligráficas
Mendoza, L., (2018). Planeamiento estratégico para el mejoramiento del servicio de agua potable y desagüe en el distrito de Nepeña, provincia de santa, departamento de Áncash [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/3793
Mendoza, L., Planeamiento estratégico para el mejoramiento del servicio de agua potable y desagüe en el distrito de Nepeña, provincia de santa, departamento de Áncash [Tesis]. : Universidad Privada Antenor Orrego; 2018. https://hdl.handle.net/20.500.12759/3793
@mastersthesis{renati/377001,
title = "Planeamiento estratégico para el mejoramiento del servicio de agua potable y desagüe en el distrito de Nepeña, provincia de santa, departamento de Áncash",
author = "Mendoza Lima, Luis Alfredo",
publisher = "Universidad Privada Antenor Orrego",
year = "2018"
}
The present investigation was carried out with the purpose of formulating a Strategic Planning for the improvement of the services of potable water and drainage in the district of Nepeña, province of Santa, department Ancash; Research that allows to conclude that any planning process makes it possible to improve the performance of the institutions dedicated to providing the sanitation service in the cities, ensuring the optimal use of resources, timely decision making and quality services preserving the environment. The main management indicators have been identified and evaluated, such as: quality of service provision, universal access to sanitation services, business efficiency and customer service. To improve and optimize the mentioned indicators, the Strategic Planning of intervention for these indicators was designed applying the Ishikawa (Cause - Effect) methodology and analysis of the FODA matrix proposing the strategies to be applied. As a conclusion of the investigation, the application of the Strategic Planning for the improvement of the services of potable water and drainage will significantly help an efficient management, making it competitive, quality and with coverage to the totality of the homes, generating satisfaction to the users of the district of Nepeña.
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