Citas bibligráficas
Farfán, N., Condor, E. (2019). Inteligencia emocional y su influencia en el desempeño laboral en los colaboradores de la empresa Cinemark Mall Aventura Plaza de la ciudad de Trujillo - 2018 [Tesis, Universidad Privada Antenor Orrego - UPAO]. https://hdl.handle.net/20.500.12759/4792
Farfán, N., Condor, E. Inteligencia emocional y su influencia en el desempeño laboral en los colaboradores de la empresa Cinemark Mall Aventura Plaza de la ciudad de Trujillo - 2018 [Tesis]. : Universidad Privada Antenor Orrego - UPAO; 2019. https://hdl.handle.net/20.500.12759/4792
@misc{renati/374889,
title = "Inteligencia emocional y su influencia en el desempeño laboral en los colaboradores de la empresa Cinemark Mall Aventura Plaza de la ciudad de Trujillo - 2018",
author = "Condor Olortiga, Elizabeth Cristina",
publisher = "Universidad Privada Antenor Orrego - UPAO",
year = "2019"
}
The research that aimed to determine whether Emotional Intelligence influences the work performance of employees at the company Cinemark Mall Aventura Plaza in the city of Trujillo - 2018, was conducted in a sample of 30 employees, using cross- sectional explanatory design and to determine the level of both variables, valid and reliable questionnaires were used. The following conclusions were established: It has been determined that emotional intelligence has a moderate influence on the work performance of the collaborators of the company Cinemark Mall Aventura Plaza Trujillo - 2018, having obtained a moderate Pearson correlation of 0.695; p <0.01. It has been identified that the level of emotional intelligence of the collaborators of the company Cinemark Mall Aventura Plaza Trujillo - 2018, is medium. The same occurs in the intrapersonal dimensions (25.60) and general mood (35.37) whose level is medium, while in the interpersonal dimensions (19.67), adaptability (20.97) and stress management (19.63) is low. It has been identified that the level of work performance of the employees of the company Cinemark Mall Aventura Plaza Trujillo - 2018, is medium. The same occurs in the dimension’s fulfillment of tasks (10.43), knowledge of work (10.60), learning ability (10.47) and communication relations (10.20) whose level is medium, while in the disciplinary dimensions (8.80) and orientation of results (10.47), it is low. It has been determined that emotional intelligence has a moderate influence on the dimensions of work performance: compliance, discipline, learning ability, results orientation and communication relationships of the employees, having obtained a Pearson correlation of 0.607, 0.583, 0.642, .476, 0.634; p <0.01 and in the knowledge dimension of work, having obtained a Pearson's moderate correlation of 0.459; p <0.05.
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