Citas bibligráficas
Urbina, D., (2023). Eficacia de la contraloría general de la república para garantizar la protección de los usuarios en las entidades públicas ante un reclamo o queja [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/13632
Urbina, D., Eficacia de la contraloría general de la república para garantizar la protección de los usuarios en las entidades públicas ante un reclamo o queja [Tesis]. PE: Universidad Privada Antenor Orrego; 2023. https://hdl.handle.net/20.500.12759/13632
@mastersthesis{renati/373202,
title = "Eficacia de la contraloría general de la república para garantizar la protección de los usuarios en las entidades públicas ante un reclamo o queja",
author = "Urbina Miñano, Diana Elizabeth",
publisher = "Universidad Privada Antenor Orrego",
year = "2023"
}
This thesis work is entitled: ““EFFECTIVENESS OF THE COMPTROLLER GENERAL OF THE REPUBLIC TO GUARANTEE THE PROTECTION OF USERS IN PUBLIC ENTITIES BEFORE A CLAIM OR COMPLAINT““, in which a study was carried out regarding the service provided by the Entities Public and the function of the Comptroller General of the Republic, against the claims made by users in the face of a bad service provided by these entities. The problem raised in the investigation is: How does the D.S. N° 007-2020 PCM regarding the fulfillment of the functions granted to the Comptroller General of the Republic complies with protecting the Rights of users who filed a complaint or claim in the claims book in a public entity of the city of Trujillo, 2021 ? The hypothesis is stated as follows: The D.S. No. 007-2020 PCM, regarding the fulfillment of the functions granted to the Comptroller General of the Republic does not efficiently comply with protecting the Rights of users who filed a complaint or claim in the claims book in a public entity of the city of Trujillo, 2021. Research according to its purpose is applied, according to its study design it is non-experimental. To carry out the development of this study, interviews with specialists in constitutional, civil and business matters were used. To collect the information, books, scientific journals, specialized web pages were used. Research according to its purpose is applied, according to its study design it is non-experimental. To carry out the development of this study, interviews with specialists in constitutional, civil and business matters were used. To collect the information, books, scientific journals, specialized web pages were used. The D.S. 007-2020-PCM, which establishes that the Comptroller General of the Republic, through its Institutional Control Bodies (OCI), is the competent body for verification and attention to the implementation of the Complaints Book in public
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