Citas bibligráficas
Luna, D., Reyes, R. (2024). Uso de la aplicación web y la satisfacción del cliente en la empresa de transporte Diez Ases Express de Trujillo, 2022 [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/29391
Luna, D., Reyes, R. Uso de la aplicación web y la satisfacción del cliente en la empresa de transporte Diez Ases Express de Trujillo, 2022 [Tesis]. PE: Universidad Privada Antenor Orrego; 2024. https://hdl.handle.net/20.500.12759/29391
@misc{renati/373166,
title = "Uso de la aplicación web y la satisfacción del cliente en la empresa de transporte Diez Ases Express de Trujillo, 2022",
author = "Reyes Meregildo, Rubin Keñia",
publisher = "Universidad Privada Antenor Orrego",
year = "2024"
}
The purpose of this research work is to determine the relationship between the use of the web application and customer satisfaction in the transport company Diez Ases Express de Trujillo, 2022, since as a result of the expansion of the COVID-19 virus , part of the population of the passenger transport sector has been of great importance due to the economic and social impact, because mobility is a basic need, it is a service that allows access to markets, work, education, health and the leisure. This investigation is of a correlational type and of a non-experimental cross sectional design with an analysis population of 278 clients of the Diez Ases Express company. As data collection techniques, use of two questionnaires with which it was obtained as a result that there is a direct, significant relationship (Sig <0.05), at a low level between the use of the web application and customer satisfaction in the transport company Diez Ases Express of Trujillo, with a Spearman's Rho coefficient of 39.3% and a significance of 0.00%. In conclusion, it was determined that a direct relationship had been found between the variables web application and customer satisfaction of the company Diez Ases Express, these being important to increase the number of customers and the service provided by the company
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