Citas bibligráficas
Zapata, W., Zapata, K. (2022). El clima organizacional y su relación con la calidad de atención al cliente de la empresa Tottus Open Plaza Piura año 2020 [Tesis, Universidad Privada Antenor Orrego. Facultad de Ciencias Económicas]. https://hdl.handle.net/20.500.12759/9124
Zapata, W., Zapata, K. El clima organizacional y su relación con la calidad de atención al cliente de la empresa Tottus Open Plaza Piura año 2020 [Tesis]. PE: Universidad Privada Antenor Orrego. Facultad de Ciencias Económicas; 2022. https://hdl.handle.net/20.500.12759/9124
@misc{renati/372507,
title = "El clima organizacional y su relación con la calidad de atención al cliente de la empresa Tottus Open Plaza Piura año 2020",
author = "Zapata Fassio, Katherine Lisbeth",
publisher = "Universidad Privada Antenor Orrego. Facultad de Ciencias Económicas",
year = "2022"
}
The research is the result of a study of the relationship between the organizational climate and the quality of care in the company Tottus Open Plaza in the city of Piura, the objective was to determine how the organizational climate is related to the quality of care of the company Tottus Open Plaza Piura 2020, the research corresponds to a non-experimental or descriptive design of a correlational type, the sample consisted of a total of 382 among collaborators and clients of the company Tottus del Open Plaza; The information was collected using a questionnaire for the organizational climate that consisted of 14 questions; and for the quality of care, a survey of 22 questions, which were applied with the prior consent of the participants. As a statistical technique to test the hypothesis, the Spearman Rho statistical test was performed, whose approximate significance (Sig. = 0.000) is less than the level of significance, therefore it could be stated that the organizational climate is significantly related to the quality of attention of the company Tottus Open Plaza of the city of Piura; The result obtained for the organizational climate shows that 84.3% of the collaborators perceive this variable as excellent; Likewise, a similar result was obtained for the quality of care variable, finding that 66.7% of clients state that there is excellent customer service, therefore it was concluded that the organizational climate is directly related to the quality of care in the company Tottus Open Plaza Piura year 2020.
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