Bibliographic citations
Carpio, S., Miyashiro, L., Delgado, C. (2018). Propuesta de mejora del Proceso de Gestión de Órdenes de Servicio de la empresa Lari Contratistas S.A.C. [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/625216
Carpio, S., Miyashiro, L., Delgado, C. Propuesta de mejora del Proceso de Gestión de Órdenes de Servicio de la empresa Lari Contratistas S.A.C. [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2018. http://hdl.handle.net/10757/625216
@mastersthesis{renati/367906,
title = "Propuesta de mejora del Proceso de Gestión de Órdenes de Servicio de la empresa Lari Contratistas S.A.C.",
author = "Delgado Quispe, Carlos Eduardo",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2018"
}
The present investigation work describes and generates a proposal to improve the process of management of services orders of the company Lari Contratistas S.A.C., and it develops in four chapters. The first chapter is related to the sector of telecommunications in Perú, where there are analyzed the different segments that constitute it, the companies operators belonging to this sector and the impact of this sector in the GDP. In the second chapter, all the information of the company Lari Contratistas S.A.C. is detailed, touching topics as its historical review, management model and a competitor’s analysis. The third chapter covers the exposition of the problem and the details of the investigation. The fourth chapter develops the process of management of services orders by analyzing the current situation and generating a proposal to improve this process. The improve of the process of management of services orders can generate an annual approximate saving of S/594,181 (calculated on the basis of one hour of productivity that 93 technical personnel lose during the flawed process of management of services orders during a one year period), this amount represents 13.20% of the income obtained in the year 2017. The best (exponential) saving is to improve the productivity of the organization based on improving personnel productivity, so, when the process of management of services orders improves, it also improves the working, allowing technical personnel can get a better job performance.
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