Citas bibligráficas
Barreda, R., Tolentino, F. (2018). Canales de comunicación interna y el impacto en la percepción del servicio al asociado en la Derrama Magisterial, Lima. [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/624527
Barreda, R., Tolentino, F. Canales de comunicación interna y el impacto en la percepción del servicio al asociado en la Derrama Magisterial, Lima. [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2018. http://hdl.handle.net/10757/624527
@misc{renati/367229,
title = "Canales de comunicación interna y el impacto en la percepción del servicio al asociado en la Derrama Magisterial, Lima.",
author = "Tolentino Carazas, Flor de María",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2018"
}
The present research work was carried out in the « Derrama Magisterial » with the objective of determining to what extent the internal communication channels in the « Derrama Magisterial » impact on the perception of the service to the associate. This work consists of five chapters: Chapter I. Introduction, presents the problem of research, the general hypothesis, the general and specific objectives and the initial problematic situation. Chapter II. The theoretical framework, the fundamental concepts on the subject of investigation are presented. Chapter III. Research methodology, where a study has been made through grounded theory about the internal communication channels in the « Demarra Magisterial » and the impact on the perception of the service to the associate, taking as a study population a sample of thirteen (13) people. Chapter IV. Instruments and tools: the aspects related to the research topic will be analyzed, in order to achieve our strategic objectives. Chapter V. Results: the results of the research are presented, based on the application of the grounded theory. Conclusions and recommendations: product of the investigation and conclusions and recommendations are presented with respect to the objectives with which it is expected to contribute in the internal communication channels and the impact on the perception of the service to the associate.
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