Citas bibligráficas
Hidalgo, L., Tananta, F. (2017). Análisis del nivel de satisfacción de los clientes de Rimac Seguros y reaseguros agencia Iquitos, periodo diciembre 2016 [Tesis, Universidad Nacional de la Amazonía Peruana]. http://repositorio.unapiquitos.edu.pe/handle/20.500.12737/5266
Hidalgo, L., Tananta, F. Análisis del nivel de satisfacción de los clientes de Rimac Seguros y reaseguros agencia Iquitos, periodo diciembre 2016 [Tesis]. : Universidad Nacional de la Amazonía Peruana; 2017. http://repositorio.unapiquitos.edu.pe/handle/20.500.12737/5266
@mastersthesis{renati/279223,
title = "Análisis del nivel de satisfacción de los clientes de Rimac Seguros y reaseguros agencia Iquitos, periodo diciembre 2016",
author = "Tananta Hidalgo, Francesca Viviana",
publisher = "Universidad Nacional de la Amazonía Peruana",
year = "2017"
}
In this sense, this master's thesis had as objective to analyze the level of satisfaction of the clients of Rimac Seguros and Reaseguros Agencia Iquitos, in the period December 2016. For this purpose, a measurement instrument was applied that collects information on the perception of clients about the treatment received, the comfort of the office facilities, waiting time, kindness in care, type of insurance contracted, insurance coverage, premium of the contracted plan, benefits with respect to the competition, among others. In this sense, the research is Descriptive and Non-Experimental design, since the intervening elements nor the environment were not altered on purpose. As a conclusion, the research shows that Rimac Seguros and Reaseguros Iquitos clients have a high level of satisfaction (74.56%); The factors that determine customer satisfaction are: speed of care, friendly and cordial treatment, and adequate price of the premium; The contracted plan gives them greater benefits than a similar price of competition; And consider as satisfactory the relationship between the price of the contracted plan and the service they receive; Among the most important.
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