Citas bibligráficas
Ccasa, Y., (2018). Calidad del servicio y nivel de satisfacción del turista en el transporte ferroviario expedition de la empresa Perurail, ruta Poroy – Machupicchu – Poroy en el año 2018. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/2095
Ccasa, Y., Calidad del servicio y nivel de satisfacción del turista en el transporte ferroviario expedition de la empresa Perurail, ruta Poroy – Machupicchu – Poroy en el año 2018. [Tesis]. : Universidad Andina del Cusco; 2018. https://hdl.handle.net/20.500.12557/2095
@misc{renati/26954,
title = "Calidad del servicio y nivel de satisfacción del turista en el transporte ferroviario expedition de la empresa Perurail, ruta Poroy – Machupicchu – Poroy en el año 2018.",
author = "Ccasa Mamani, Yurema",
publisher = "Universidad Andina del Cusco",
year = "2018"
}
The quality of service is a methodology that private, public and social organizations implement to ensure full satisfaction of their customers, both internal and external, in fact the company Peru Rail provides a poor quality service presenting a series of difficulties and disadvantages to the passenger The objective was to determine how the quality of the service influences the level of satisfaction of the tourist in the rail transport Expedition of the Peru Rail Company, Poroy -Machupicchu – Poroy. The methodology is descriptive correlational type, has a quantitative, not experimental approach. To this end, surveys were carried out for foreign and national tourists, as well as on-board personnel. Results: 112 surveys were considered, of which 84.8% of tourists indicated that they should improve the quality of service, with respect to the quality service provided we can appreciate that 49.1% of tourists surveyed rated as regular and 25% He said it was bad. Conclusions the objective was met determining that the quality of the service directly and positively influences the level of satisfaction of the tourist in Expedition rail transport of the company Peru Rail.
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