Citas bibligráficas
Gómez, L., (2021). Análisis, evaluación y propuesta de mejora de los servicios de la Defensoría Universitaria de la Universidad Nacional de Ingeniería, período 2017 -2019 [Tesis, Universidad Nacional de Ingeniería]. http://hdl.handle.net/20.500.14076/22316
Gómez, L., Análisis, evaluación y propuesta de mejora de los servicios de la Defensoría Universitaria de la Universidad Nacional de Ingeniería, período 2017 -2019 [Tesis]. PE: Universidad Nacional de Ingeniería; 2021. http://hdl.handle.net/20.500.14076/22316
@mastersthesis{renati/267406,
title = "Análisis, evaluación y propuesta de mejora de los servicios de la Defensoría Universitaria de la Universidad Nacional de Ingeniería, período 2017 -2019",
author = "Gómez Espinoza, Luisa Viviana",
publisher = "Universidad Nacional de Ingeniería",
year = "2021"
}
The objective of this thesis is to establish a value proposition that allows to achieve an adequate provision of services from the University Ombudsman of the National University of Engineering (DU UNI). These services, according to the General Regulations of the University Ombudsman's Office (RR N ° 0788, Lima, May 28, 2019), are: The protection of the rights of the members of the university community and Sustaining the principle of responsible authority in University. This is a specialization thesis, and in its methodology, the descriptive level, the qualitative approach, the synthetic analytical method and the non-experimental design, of longitudinal cut stand out. It responds to the type of research of corporate strategic conception, which corresponds to the operation of the ombudsman. The research begins with a specific analysis of the management and performance of the DU UNI, in the period November 2017 - December 2019, that is, since its creation in the context of University Law 30220, article 113. In this sense, the value proposition will contribute to insert planning and strategic management as key instruments for the development and organizational development of the DU UNI, which will position it as a responsible and reliable instance in the university community, significantly impacting the defense management. Likewise, this proposal will contribute to the improvement of the management of the homologous instances of the different higher education centers of the country, since, being the defense of the human rights of the university community, a still new issue in our context, the Defensive management requires strategic support that allows them to fulfill the mission that has been entrusted to them.
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