Citas bibligráficas
Laurente, C., (2019). Aplicación de la metodología Lean en la capacitación del personal de una institución financiera para mejorar la productividad de sus procesos [Tesis, Universidad Nacional de Ingeniería]. http://hdl.handle.net/20.500.14076/20714
Laurente, C., Aplicación de la metodología Lean en la capacitación del personal de una institución financiera para mejorar la productividad de sus procesos [Tesis]. PE: Universidad Nacional de Ingeniería; 2019. http://hdl.handle.net/20.500.14076/20714
@misc{renati/266014,
title = "Aplicación de la metodología Lean en la capacitación del personal de una institución financiera para mejorar la productividad de sus procesos",
author = "Laurente Altamirano, Carolina",
publisher = "Universidad Nacional de Ingeniería",
year = "2019"
}
In this thesis project, the improvement of efficiency and effectiveness will be exposed, in order to improve the productivity of the processes of a Financial Institution with the implementation of the Lean methodology in training, thus demonstrating the improvement of the process of training employees through a new agile philosophy. The bank, in spite of having good financial results, in the last years the non-fulfillment of organizational objectives has been identified, with this a decline in competitiveness at the level of Microfinance Banks, all due to the high turnover of collaborators, flight of talents, work overload and high waiting times for the normal workflow; All this leads to dissatisfaction of internal and external customers. Currently, Lean Methodology is one of the integrated management systems to achieve the effectiveness of an organization's processes and achieve competitiveness. The current trend to increasingly improve competitiveness means increasing productivity, efficiency and effectiveness in quality, working times (WT) and the cost involved. The aim of the thesis project is to implement the lean methodology to increase the productivity of the processes of a Financial Institution, through the elimination of waste and to know the lead time of the process to optimize them, reducing costs and involving all the workers of the organization.
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