Citas bibligráficas
Romoacca, J., (2016). La influencia de la calidad de servicios de los establecimientos de hospedaje turísticos Chacana House y los Angeles en la satisfacción del turista en la calle Tecseqocha de la ciudad del Cusco 2016. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/1076
Romoacca, J., La influencia de la calidad de servicios de los establecimientos de hospedaje turísticos Chacana House y los Angeles en la satisfacción del turista en la calle Tecseqocha de la ciudad del Cusco 2016. [Tesis]. : Universidad Andina del Cusco; 2016. https://hdl.handle.net/20.500.12557/1076
@misc{renati/25386,
title = "La influencia de la calidad de servicios de los establecimientos de hospedaje turísticos Chacana House y los Angeles en la satisfacción del turista en la calle Tecseqocha de la ciudad del Cusco 2016.",
author = "Romoacca Quispe, Jhon Michell",
publisher = "Universidad Andina del Cusco",
year = "2016"
}
Hotel activity is main economic activities that had a significant growth in recent years. The present research work was based on the influence of the quality of services of the tourist accommodation establishments Chacana House and Los Angeles in tourist satisfaction. It is necessary to make a diagnosis of the current situation to know the point where we are. In terms of tourist satisfaction and loyalty are essential components to increase the competitiveness of establishments hosting service providers, since in them we recognize the “real“ importance of the customer, asking for their opinion and perception about the service provided we realize that we do not meet the expectations that the tourist expects. Diagnosing their perceived satisfaction encourages us to improve decision making in the hotel sector. This specifically does not have an adequate level of customer satisfaction regarding the quality of service provided in these lodging establishments. This is why the need arises to develop surveys based on the level of quality and satisfaction of tourists. The present work was framed in the type of basic research of qualitative - quantitative character based at correlational level with a design considered a non - experimental study. A number of techniques and instruments of data collection, specifically surveys, later analysis of the same and documentary sources (regulation of establishments of lodging) were used the direct observation of the establishments in mention. For the elaboration of the influence of the quality of services of the tourist accommodation establishments Chacana House and Los Angeles in tourist satisfaction, bibliographical sources were used, specific concepts related to the research work. Finally, we propose the selection of professional technical personnel, improvement of rooms and implementation of equipment and training of human resources.
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