Citas bibligráficas
Reyes, D., (2022). Generación de ahorros en tiempos de respuesta del proceso de venta a clientes Empresa para una compañía de telecomunicaciones [Universidad Nacional Agraria La Molina]. https://hdl.handle.net/20.500.12996/5875
Reyes, D., Generación de ahorros en tiempos de respuesta del proceso de venta a clientes Empresa para una compañía de telecomunicaciones []. PE: Universidad Nacional Agraria La Molina; 2022. https://hdl.handle.net/20.500.12996/5875
@misc{renati/247183,
title = "Generación de ahorros en tiempos de respuesta del proceso de venta a clientes Empresa para una compañía de telecomunicaciones",
author = "Reyes Arana, Diana Stefany",
publisher = "Universidad Nacional Agraria La Molina",
year = "2022"
}
The objective of this professional proficiency work is to capture how savings were generated in costs and response times of the sales process to RUC 20 clients of a telecommunications company, where an automation was carried out in one of the manual flows that until 2020 performed by a BackOffice which could take between 5 to 15 minutes to provide a response to the sales force. Currently (2022), this phase lasts a maximum of 30 seconds, which makes it easier for the sales force to have a quick initial attention to the customer. At the end of the work, the additional improvements obtained from this automation will also be commented on
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