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Falen, A., (2024). ¿Necesaria o prescindible?: la regulación del derecho al desistimiento en el Perú [Trabajo académico, Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/27443
Falen, A., ¿Necesaria o prescindible?: la regulación del derecho al desistimiento en el Perú [Trabajo académico]. PE: Pontificia Universidad Católica del Perú; 2024. http://hdl.handle.net/20.500.12404/27443
@misc{renati/24581,
title = "¿Necesaria o prescindible?: la regulación del derecho al desistimiento en el Perú",
author = "Falen Valverde, Alessandra Betsabeth",
publisher = "Pontificia Universidad Católica del Perú",
year = "2024"
}
Title: ¿Necesaria o prescindible?: la regulación del derecho al desistimiento en el Perú
Authors(s): Falen Valverde, Alessandra Betsabeth
Advisor(s): Pazos Hayashida, Javier Mihail
OCDE field: https://purl.org/pe-repo/ocde/ford#5.05.01
Issue Date: 1-Apr-2024
Institution: Pontificia Universidad Católica del Perú
Abstract: Pese al auge que ha tenido el comercio electrónico en los últimos años, a la
fecha en Perú no existe una normativa específica orientada a regular las
relaciones de consumo que se realicen mediante este tipo de transacciones. Así
pues, únicamente resulta aplicable de forma general las disposiciones de nuestro
Código de Protección y Defensa del Consumidor. No obstante, existen ciertos
casos frente a los cuales dicha normativa general no prevé una solución.
En el presente trabajo se abordará la necesidad de regular el derecho al
desistimiento con el fin de dotar a los consumidores de la posibilidad de
retractarse del producto o servicio contratado por medios digitales, sin necesidad
de alegar justificación alguna. En tal sentido, en esta investigación se concluirá
que sí es necesario regular este derecho, pues permitirá que los consumidores
tengan una mayor confianza en el comercio electrónico e incentivará el
crecimiento de este mercado digital.
Muchas veces los consumidores tienen reparos en realizar transacciones por
medios electrónicos, toda vez que, la falta de contacto directo con el producto a
adquirir hasta después de haber concretado la transacción, puede traer consigo
que, luego de haberlo recibido, descubran recién que éste no satisface
adecuadamente sus expectativas. Por ello, la regulación del derecho al
desistimiento jugará un papel importante, pues permitirá a los consumidores
devolver el producto en caso no haya sido conforme con lo deseado, lo cual
supondrá a su vez un incentivo a realizar este tipo de transacciones.
Despite the boom in e-commerce in recent years, to date in Peru there is no specific regulation aimed at regulating consumer relations carried out through this type of transactions. Thus, only the provisions of our Consumer Protection and Defense Code are generally applicable. However, there are certain cases for which such general regulations do not provide a solution. This paper will address the need to regulate the right of withdrawal in order to provide consumers with the possibility of withdrawing from the product or service contracted by digital means, without the need to provide any justification. In this sense, this research will conclude that it is necessary to regulate this right, because it will allow consumers to have greater confidence in electronic commerce and encourage the growth of this digital market. Consumers are often reluctant to carry out transactions by electronic means, since the lack of direct contact with the product to be purchased until after the transaction has been completed may mean that, once they have received it, they may discover that it does not adequately meet their expectations. Therefore, the regulation of the right of withdrawal will play an important role, since it will allow consumers to return the product if it does not meet their expectations, which in turn will be an incentive to carry out this type of transactions.
Despite the boom in e-commerce in recent years, to date in Peru there is no specific regulation aimed at regulating consumer relations carried out through this type of transactions. Thus, only the provisions of our Consumer Protection and Defense Code are generally applicable. However, there are certain cases for which such general regulations do not provide a solution. This paper will address the need to regulate the right of withdrawal in order to provide consumers with the possibility of withdrawing from the product or service contracted by digital means, without the need to provide any justification. In this sense, this research will conclude that it is necessary to regulate this right, because it will allow consumers to have greater confidence in electronic commerce and encourage the growth of this digital market. Consumers are often reluctant to carry out transactions by electronic means, since the lack of direct contact with the product to be purchased until after the transaction has been completed may mean that, once they have received it, they may discover that it does not adequately meet their expectations. Therefore, the regulation of the right of withdrawal will play an important role, since it will allow consumers to return the product if it does not meet their expectations, which in turn will be an incentive to carry out this type of transactions.
Link to repository: http://hdl.handle.net/20.500.12404/27443
Discipline: Derecho de Protección al Consumidor
Grade or title grantor: Pontificia Universidad Católica del Perú. Facultad de Derecho
Grade or title: Segunda Especialidad en Derecho de Protección al Consumidor
Register date: 1-Apr-2024
This item is licensed under a Creative Commons License