Citas bibligráficas
Arana, G., (2014). Propuesta de un sistema de gestión de calidad para una empresa consultora en ingeniería en base a la norma ISO 9001:2008 [Tesis, Universidad Nacional Agraria La Molina]. https://hdl.handle.net/20.500.12996/2290
Arana, G., Propuesta de un sistema de gestión de calidad para una empresa consultora en ingeniería en base a la norma ISO 9001:2008 [Tesis]. : Universidad Nacional Agraria La Molina; 2014. https://hdl.handle.net/20.500.12996/2290
@misc{renati/243006,
title = "Propuesta de un sistema de gestión de calidad para una empresa consultora en ingeniería en base a la norma ISO 9001:2008",
author = "Arana Ochoa, Gianinna Betty",
publisher = "Universidad Nacional Agraria La Molina",
year = "2014"
}
This work is about a proposal of Quality Management System based on the standard ISO 9001:2008 for construction projects of a consulting firm, which will guide the development of a quality system in all stages of design and execution of building works. Thus achieve compliance with the technical requirements, customer requirements and the laws, and demonstrate system compliance with environmental regulatory requirements and occupational health and safety issues. The methodology included the management system diagnosis based on the checklist of the Standard ISO 9001:2008, also the Process Analysis and elaboration of the Process Map; additionally, the design of the Quality Manual and the Proposal of the Implementation Program of the Management System were conducted. The Map of The Organizational Process, whose structure is divided into core processes, strategic processes and support processes was performed. The main processes are formed by the processes of project management, in addition to the relevant at the building planning stage; implementation processes and control of the work. The Quality Manual was developed according to the requirements of the NTP 833.930:2003 Guide Interpreting of the NTP-ISO 9001:2001 for the Construction Sector. The quality manual contains a description of the management system, referring to the documented procedures. The proposal of the Management System includes a series of steps, including documentation stage that is the stage where the standardization of work processes is performed; the implementation stage is where the application of the procedures and the implementation of partial monitoring controls, finally is the verification stage where monitoring activities system are established.
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