Citas bibligráficas
Luque, A., (1998). Análisis y diseño del Sistema de Información para la atención al cliente del Departamento Técnico de la empresa PERCEL S.A. [Trabajo de suficiencia profesional, Universidad Nacional Agraria La Molina]. https://hdl.handle.net/20.500.12996/4068
Luque, A., Análisis y diseño del Sistema de Información para la atención al cliente del Departamento Técnico de la empresa PERCEL S.A. [Trabajo de suficiencia profesional]. : Universidad Nacional Agraria La Molina; 1998. https://hdl.handle.net/20.500.12996/4068
@misc{renati/242753,
title = "Análisis y diseño del Sistema de Información para la atención al cliente del Departamento Técnico de la empresa PERCEL S.A.",
author = "Luque Luque, Amarilda Rosa",
publisher = "Universidad Nacional Agraria La Molina",
year = "1998"
}
The present project of Analysis and Design of the Information System for the Customer Service of the Technical Department of the cellular company PERCEL S.A., had as purpose the establishment of a system capable of explaining through process standardization of diagram design a system be up to explaining with processes the different entities of the Customer Service Area. - The methodology used to develop the project was based on Structural Analysis focused on specifing system requirements. - The methodology used modeling tools, data flow diagrams, a data dictionary, specifications of the processes and diagram the entity - relationship. - The current system was evaluated in three aspects: the current technological platform, human resources and distribution of functions. This lead to a proposal for changes on the structural level using data flow diagrams that established five specific areas, as well as a redistribution of functions incorporating characteristics that lead to an increase in performance and optimize Customer Service, that permits improvement of the image and therefore indirectly raise their income. Some benefits of an Information System for Customer Service are: • Optimization of administrative processes with the reduction of time required for employees. • Accessing information with the punctuality that the client requires. • Facilitation of alternatives in the decision making of the Management, due to the systematized information support and availability of specific information.
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