Citas bibligráficas
Callañaupa, Y., Arias, T. (2022). Calidad del servicio de transporte urbano prestado por la Asociación de transportistas de vehículos menores y mayores Señor de Torrechayoc basado en las percepciones de los usuarios, en el departamento del Cusco provincia y distrito de Urubamba – 2022 [Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/5400
Callañaupa, Y., Arias, T. Calidad del servicio de transporte urbano prestado por la Asociación de transportistas de vehículos menores y mayores Señor de Torrechayoc basado en las percepciones de los usuarios, en el departamento del Cusco provincia y distrito de Urubamba – 2022 []. PE: Universidad Andina del Cusco; 2022. https://hdl.handle.net/20.500.12557/5400
@misc{renati/23166,
title = "Calidad del servicio de transporte urbano prestado por la Asociación de transportistas de vehículos menores y mayores Señor de Torrechayoc basado en las percepciones de los usuarios, en el departamento del Cusco provincia y distrito de Urubamba – 2022",
author = "Arias Garay, Tania Katerinne",
publisher = "Universidad Andina del Cusco",
year = "2022"
}
This research work aimed to determine the quality of the urban transport service provided by the association of carriers of minor and major vehicles Señor de Torrechayoc based on the perceptions of users, in the department of Cusco province and district of Urubamba - 2022, taking into account the dimensions tangible elements, reliability, responsiveness, security and empathy; It has a descriptive scope, non-experimental design, quantitative approach, the population was made up of motorcycle taxi users from the Señor de Torrechayoc association, whose sample we obtained for convenience was 350 people, collecting the information through the 23-item questionnaire. , reaching the following conclusions: The quality of service is considered bad, reflecting 50.9% of the users surveyed, 36% indicated that the quality service is regular, 5.4% believe that the quality service is very bad and none of them the users think that the quality service is good or very good, results that show that the quality service in said association is almost always bad; The results showed that users dislike very much that the vehicle units are quite old and neglected, in addition to the fact that the drivers do not have a good physical appearance in terms of their personal hygiene, the drivers also have very little empathy for the users, thus creating discomfort. Finally, the quality service offered by the association of carriers of minor and major vehicles Señor de Torrechayoc, fails to satisfy the needs and demands of users who take this type of service, however they are willing to improve.
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