Citas bibligráficas
Palma, W., Velasco, S., Villegas, W. (2021). Business consulting - SEDAPAL [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/18744
Palma, W., Velasco, S., Villegas, W. Business consulting - SEDAPAL []. PE: Pontificia Universidad Católica del Perú; 2021. http://hdl.handle.net/20.500.12404/18744
@mastersthesis{renati/21936,
title = "Business consulting - SEDAPAL",
author = "Villegas Falla, Wendy",
publisher = "Pontificia Universidad Católica del Perú",
year = "2021"
}
SEDAPAL is a state company under private law, is owned by Peruvian state, which provides drinking water and sewerage service to Lima and Callao. Its main objectives are to achieve universal coverage of sanitation service and guarantee the quality and continuity 24 hours of its service. The main problem identified and that impacts on the achievement of this objectives, was the financial sustainability of the company, within this, the loss of contribution margin due to no revenue water (NRW), a fact that causes losses of resources and a deeper lack of raw material. In the problem analysis many issues were evaluate according to the feasibility, impact and criticality, highlighting micro-measurement as a key factor. Promoting the installation, replacement of meters, and preventing their theft were recognized as essential actions for the success of the proposal. Likewise, additional EBITDA benefits of up to S/.21 million accumulated in three years were identified, the total time required to reach the maximum capacity of the implementation plan. The implementation plan presents three main actions: a) Adjustment of the invoicing by allocation in seven specific sectors, as an enabler to advance to the next stage of the plan; b) Collaboration and recovery of specific sectors and c) Proactive plan for the renewal of meters. Additionally, it is important for SEDAPAL to strengthen sectorization projects and establish inter-institutional collaboration agreements with municipalities and the National Police of Peru, in order to recover and work to promote the installation of meters and decrease theft. Finally, it is highlighted that this study and implementation plan apply to a pre-Covid 19 scenario, since the data and processes analyzed date from that moment.
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