Citas bibligráficas
Aspajo, S., Montenegro, J. (2022). Análisis del diseño de puesto de la ventanilla de atención al cliente del banco de la nación, en la ciudad de Iquitos, 2022 [Tesis, Universidad Científica del Perú]. http://hdl.handle.net/20.500.14503/2245
Aspajo, S., Montenegro, J. Análisis del diseño de puesto de la ventanilla de atención al cliente del banco de la nación, en la ciudad de Iquitos, 2022 [Tesis]. PE: Universidad Científica del Perú; 2022. http://hdl.handle.net/20.500.14503/2245
@misc{renati/195511,
title = "Análisis del diseño de puesto de la ventanilla de atención al cliente del banco de la nación, en la ciudad de Iquitos, 2022",
author = "Montenegro Sánchez, Jaime Francisco",
publisher = "Universidad Científica del Perú",
year = "2022"
}
The objective of the research was to identify the position design of the customer service window of the Banco de la Nación in the city of lquitos, year 2022; In addition, point out the functions they perform, the surrounding conditions and the work environment. lts methodology is descriptive, non-experimental and cross-sectional; lts study population is the workers of the Bank of the Nation of lquitos, having a representative sample of 1 O employees who perform functions in the customer service window of the San Juan Bautista agency. They conclude that receive constant training on procedures, functions to be performed and the Organization and Functions Manual; Regarding the work environment, it is clear that there are good interpersonal relationships, as well as that in terms of courtesy, it should improve; because the results indicate that it is regular; on the other hand, most of the clients are public employees, at the same time; They indicated that the aspect of job stability is very important for their development, since they are hired, they consider that if they were presented with a job opportunity in another bank, they would leave.
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