Citas bibligráficas
Mauricio, A., (2024). Gestión institucional y su relación con la calidad del servicio en una institución educativa pública [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/10891
Mauricio, A., Gestión institucional y su relación con la calidad del servicio en una institución educativa pública []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2024. https://repositorio.une.edu.pe/handle/20.500.14039/10891
@mastersthesis{renati/1737161,
title = "Gestión institucional y su relación con la calidad del servicio en una institución educativa pública",
author = "Mauricio Palpán, Aleni",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2024"
}
The objective of this research was to analyze the relationship between institutional administration and the quality of educational service in an educational institution. A quantitative approach with a non-experimental design was used, and 148 students, 63 teachers and 148 parents were included in the sample. To evaluate institutional administration and the quality of service, measured through academic satisfaction, two questionnaires were applied. The results revealed a significant relationship between educational management and the quality of educational service, with a moderate positive correlation. This suggests that an improvement in the area of educational management is associated with higher levels of academic satisfaction. However, it is observed that there is still room for improvement in both areas. The conclusions highlight the importance of offering continuous training to the directors of educational institutions, since strengthening their leadership and management skills will contribute to a constant improvement in terms of the quality of educational service. The recommendations emphasize providing continuous training to stay up to date and face the changing challenges of the educational environment.
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