Citas bibligráficas
Galvez, C., (2024). Gestión institucional y la calidad de servicio en la Facultad de Pedagogía y Cultura Física de la Universidad Nacional de Educación Enrique Guzmán y Valle [Universidad Nacional de Educación Enrique Gúzman y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/10806
Galvez, C., Gestión institucional y la calidad de servicio en la Facultad de Pedagogía y Cultura Física de la Universidad Nacional de Educación Enrique Guzmán y Valle []. PE: Universidad Nacional de Educación Enrique Gúzman y Valle; 2024. https://repositorio.une.edu.pe/handle/20.500.14039/10806
@mastersthesis{renati/1735738,
title = "Gestión institucional y la calidad de servicio en la Facultad de Pedagogía y Cultura Física de la Universidad Nacional de Educación Enrique Guzmán y Valle",
author = "Galvez Cuenca, Cinthia Janeth",
publisher = "Universidad Nacional de Educación Enrique Gúzman y Valle",
year = "2024"
}
The objective of this research work raised the following question: How is the quality of service correlated with the institutional management of the Faculty of Pedagogy and Physical Culture belonging to the UNE? The purpose of this study was to find out the correlation that exists between institutional management and the quality of service, having as participants in this work the graduates of different promotions of the Faculty of Pedagogy and Physical Culture. The following hypothesis was had: There is a strong correlation between the variables studied. Regarding the methodology, its design was descriptive correlational with a deductive approach, the sample was carried out in a probabilistic manner, the instrument was a survey that was applied to 90 former students in the understanding that they are the most qualified to respond to the purpose of this study, Pearson's R was used as a statistic, which allowed to verify with a 5% significance, that there is a good relationship between the study variables, this allowed to verify that our hypothesis was well stated, as a final part, conclusions and recommendations have been given, so that educational institutions at any level have in mind the results of this research and can apply them in their respective institutions.
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