Bibliographic citations
Rivera, Y., (2021). Implementación de una plataforma de gestión del libro de reclamaciones virtual en la empresa de entretenimiento ABC [Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/5065
Rivera, Y., Implementación de una plataforma de gestión del libro de reclamaciones virtual en la empresa de entretenimiento ABC []. PE: Universidad Tecnológica del Perú; 2021. https://hdl.handle.net/20.500.12867/5065
@misc{renati/1695718,
title = "Implementación de una plataforma de gestión del libro de reclamaciones virtual en la empresa de entretenimiento ABC",
author = "Rivera Zambrano, Yoselin Jackelin",
publisher = "Universidad Tecnológica del Perú",
year = "2021"
}
The present research was carried out with the objective of developing the implementation of a management platform to automate the virtual complaints book in the ABC entertainment company. The method corresponds to a mixed approach, non-experimental design, descriptive-transversal level. For which the software development method called RUP was applied, which has 4 development phases: initiation, elaboration, construction and transition, in compliance with the standards of the platform and the objectives of the investigation. The results present the implementation of the complaints book platform, which corresponds to the fourth phase of the RUP development, where the operation of the platform and the module districts that have a complaint and complaint are presented and validated. Finally, it is concluded that the proposed general objective of developing the implementation of a management platform to automate the virtual claims book in the ABC entertainment company was met to provide immediate and timely customer service without the need for the intervention of other authorities. or processes that go through a physical claim sheet.
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