Bibliographic citations
Salas, A., Salas, J. (2022). Calidad de servicio y satisfacción de los clientes en el sector restaurantes: caso pollerías ubicadas en Puente Piedra-2022 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/31517
Salas, A., Salas, J. Calidad de servicio y satisfacción de los clientes en el sector restaurantes: caso pollerías ubicadas en Puente Piedra-2022 [Tesis]. PE: Universidad Privada del Norte; 2022. https://hdl.handle.net/11537/31517
@misc{renati/1691829,
title = "Calidad de servicio y satisfacción de los clientes en el sector restaurantes: caso pollerías ubicadas en Puente Piedra-2022",
author = "Salas Machuca, Jorge Enrrique",
publisher = "Universidad Privada del Norte",
year = "2022"
}
.The general objective of this thesis was to determine the relationship between service quality and customer satisfaction in the restaurant sector: Case of chicken shops located in Puente Piedra-2022; with a type of basic research, of correlational scope, the design was non-experimental cross-sectional, the hypothetical-deductive method and the approach to which it belonged was quantitative. The population under study was unknown, since access to the attendance records of the number of clients was not obtained, so a probabilistic sampling was used, having 384 clients as a sample, to whom a survey was taken. virtually. Since, for data collection, a survey formulated in Google Forms was used, being a questionnaire composed of 37 items, for quality of service the questionnaire was adapted from the authors Imanuel and Wirawan (2022) and for the customer satisfaction variable it was own The results confirmed that there is a relationship between service quality and customer satisfaction, with a high positive correlation of 0.918, confirming that the research hypothesis is accepted.fdff transversal.
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