Citas bibligráficas
Chau, W., Chumpitazi, M. (2024). Propuesta de un sistema web usando el patrón de diseño MVC en el trámite de licencias de conducir en la Gerencia Regional de Transportes y Comunicaciones de La Libertad, 2022 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/39676
Chau, W., Chumpitazi, M. Propuesta de un sistema web usando el patrón de diseño MVC en el trámite de licencias de conducir en la Gerencia Regional de Transportes y Comunicaciones de La Libertad, 2022 [Tesis]. PE: Universidad Privada del Norte; 2024. https://hdl.handle.net/11537/39676
@misc{renati/1688327,
title = "Propuesta de un sistema web usando el patrón de diseño MVC en el trámite de licencias de conducir en la Gerencia Regional de Transportes y Comunicaciones de La Libertad, 2022",
author = "Chumpitazi Esquerre, Mario Alejandro",
publisher = "Universidad Privada del Norte",
year = "2024"
}
The research was of a proactive type due to the limitations of access to the web server; having a sample formed by 52 citizens. In data collection, two observation sheets and a questionnaire were used as instruments. In the development of the proposal, it was shown as a relation to the theoretical framework corresponding to the MVC design pattern. The dimensions of the research were used by Citizen Attention and Satisfaction Spaces; on the other hand, the propositional axes considered in the propositional variable were usability and user satisfaction. In addition, for the thematic axes in which the thematic variable was examined, they were the Model, Controller and View. It was obtained as results that a person spends a total of 72 minutes on average of attention time, in addition to having a regular quality of service. In the questionnaires carried out, they found that on average the citizens are indifferent with respect to satisfaction and in the processing process. This shows that the management of the driver's license process is not optimal with respect to the number of license applications. Based on the results, it can be concluded that a web system using the MVC design pattern in the management of licensing procedures considerably reduces the attention time and citizen satisfaction.
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