Citas bibligráficas
Lu, C., (2017). Mejoras en el proceso de matrículas para estudiantes nuevos de pregrado regular, en el área de admisión de la Universidad Privada del Norte, sede Los Olivos: 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12992
Lu, C., Mejoras en el proceso de matrículas para estudiantes nuevos de pregrado regular, en el área de admisión de la Universidad Privada del Norte, sede Los Olivos: 2017 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/12992
@misc{renati/1681239,
title = "Mejoras en el proceso de matrículas para estudiantes nuevos de pregrado regular, en el área de admisión de la Universidad Privada del Norte, sede Los Olivos: 2017",
author = "Lu León, Cesar Eduardo",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT The main theme of this project is the improvement of service times for the enrollment of new undergraduate regular students of the Universidad Private del Norte in the area of Admission of the Los Olivos Campus, which has 13 educational advisors, dedicated to provide the services of the different careers offered by the University and that due to the number of clients and possible clients that enter the office, they remain in constant operation. To analyze the procedures that are currently carried out and look for an improvement proposal, tools such as cause-effect analysis, Pareto diagram and flowcharts were used which helped to identify the critical point to improve. It was detected that the waiting times and the tails in box can become excessively extensive and it is suggested to reduce this process in such a way that the flow of registrations and payments is more efficient. KEYWORDS: admission, enrollment, flow, processes, Function's manual
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