Citas bibligráficas
Maldonado, E., Alva, J. (2018). Implementación de la metodología 5´S en una empresa de servicios funerarios – Lima 2018 [Trabajo de suficiencia profesional, Universidad Privada del Norte]. https://hdl.handle.net/11537/14414
Maldonado, E., Alva, J. Implementación de la metodología 5´S en una empresa de servicios funerarios – Lima 2018 [Trabajo de suficiencia profesional]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/14414
@misc{renati/1676835,
title = "Implementación de la metodología 5´S en una empresa de servicios funerarios – Lima 2018",
author = "Alva Gutierrez, Jonathan Ernesto",
publisher = "Universidad Privada del Norte",
year = "2018"
}
ABSTRACT The main objective of this paper is to determine how the application of the 5'S impacts on the reduction of expenses and the work environment of a company that provides funeral services in the city of Lima - Peru. For which we will use a pilot test so that based on the initial results we can forecast the scope to other areas of the organization and propose to the company the implementation of this methodology. The importance of this work lies not only in the demonstration of the operation and impact of the 5'S methodology in the improvement of funeral company processes; but in the benefits that could be obtained for the company and for the personnel in economic terms (reduction of expenses and time) as well as in terms of improving the physical working environment. This pilot consisted of training and implementing the following elements: classification, order, cleanliness, standardization and discipline, within a funeral area with respect to immediate attention to the client hired, with the aim of creating a culture towards quality. Two measurements (before and after) of the experiment were used, one research shot to investigate if the subject was known and another to compare the initial results obtained by applying different tools of the 5S and photographs during a certain time, which allows us to project the implementation total. Finally, this work tries to leave a formal antecedent of the optimization of resources that can be done in other companies in the field.
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