Bibliographic citations
Chau, Y., (2024). Gestión de cobranza y la recuperación de deuda no tributaria a tercero en la Red Asistencial Ica de EsSalud, 2019-2021 [Universidad Nacional San Luis Gonzaga]. https://hdl.handle.net/20.500.13028/5704
Chau, Y., Gestión de cobranza y la recuperación de deuda no tributaria a tercero en la Red Asistencial Ica de EsSalud, 2019-2021 []. PE: Universidad Nacional San Luis Gonzaga; 2024. https://hdl.handle.net/20.500.13028/5704
@mastersthesis{renati/1668216,
title = "Gestión de cobranza y la recuperación de deuda no tributaria a tercero en la Red Asistencial Ica de EsSalud, 2019-2021",
author = "Chau Pérez, Yolanda Erlinda",
publisher = "Universidad Nacional San Luis Gonzaga",
year = "2024"
}
The objective of this research work was to determine the relationship between collection management and the recovery of non-tax debt to third parties in the Red Asistencial Ica de EsSalud, 2019-2021. Its study methodology was of a correlational type and of a non-experimental design, made up of a population and sample of 21 workers. For data collection, a questionnaire was used in collection management and debt recovery, in addition, Spearman's Rho test was applied in data analysis. In the results, the average age of 53.3 years, 61.9% are female. On the other hand, 47.6% showed high collection management and a medium level in the collection process dimension (52.4%), recognition of accounts receivable (61.9%) and collection strategies (52.4%), likewise, 47.6% They had high debt recovery. Collection management (p=0.000; Rho= 0.978), the collection process (p=0.000; Rho=0.732), recognition of accounts receivable (p=0.000; Rho=0.718) and collection strategies (p= 0.000; Rho=0.739) are related to debt recovery. Therefore, it is concluded that there is a relationship between the management of collections and dimensions with the recovery of the non-tax debt to third parties in the Red Asistencial Ica de EsSalud, 2019-2021.
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