Citas bibligráficas
Quispe, M., Correa, E., Rojas, H., Ricaldi, H. (2024). Business consulting para la empresa Malu Service [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/27161
Quispe, M., Correa, E., Rojas, H., Ricaldi, H. Business consulting para la empresa Malu Service []. PE: Pontificia Universidad Católica del Perú; 2024. http://hdl.handle.net/20.500.12404/27161
@mastersthesis{renati/1662477,
title = "Business consulting para la empresa Malu Service",
author = "Ricaldi Ordoñez, Henry Luis",
publisher = "Pontificia Universidad Católica del Perú",
year = "2024"
}
Malu Service, a company founded in 1999, specializes in the provision of hospital laundry services, focusing on tenders with state hospitals. Throughout its history in the competitive industrial market, Malu Service has faced various challenges that have demanded constant attention to optimize costs and improve operational efficiency. The evaluation carried out identified problems that negatively impacted its profitability and growth. Inefficient cost and process management emerged as the main obstacle. To address these challenges, specific solutions aimed at attacking the underlying causes of the problems were proposed. Among these alternatives, the implementation of an Integrated Management and Control System (IMCS) stood out as the most appropriate solution to address the main problem. The IMCS implementation has been designed with a clear vision of the expected results, which include significant improvements in financial transparency, more effective cost management and greater operational efficiency. Quantitatively, these changes will result in a 2% reduction in cost of sales, a 3% decrease in operating expenses, a 2% cut in distribution expenses, and a 1% reduction in administrative expenses. The cost-benefit analysis shows a positive value of 4.48, with a Net Present Value (NPV) of S/ 423,462.84. These indicators demonstrate the financial robustness of the project and its ability to provide significant returns for the benefit of Malu Service.
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