Citas bibligráficas
Bracamonte, C., Espinoza, D., Loayza, M., Vásquez, K. (2021). Consultoría de negocio a la empresa Piper Solutions S.A.C. [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/19438
Bracamonte, C., Espinoza, D., Loayza, M., Vásquez, K. Consultoría de negocio a la empresa Piper Solutions S.A.C. []. PE: Pontificia Universidad Católica del Perú; 2021. http://hdl.handle.net/20.500.12404/19438
@mastersthesis{renati/1655163,
title = "Consultoría de negocio a la empresa Piper Solutions S.A.C.",
author = "Vásquez Gavidia, Karina Fiorela",
publisher = "Pontificia Universidad Católica del Perú",
year = "2021"
}
Piper Solutions SAC, is a company that began its operations in 2015, belonging mainly to the service sector and specifically to the technology and information subsector, having as main service the application of operational intelligence to provide solutions to its customers’ industrial sector. Its main value proposition is to provide implementation and development services for the Plant Information System (PI System), which is considered a standard tool for managing operational information in real-time. This consultancy aims to identify and prioritize Piper's central problem; the Managers, who are also Piper's partners, are not focused on business management, basically performing operational tasks. Which has generated a decrease in its sales compared to 2018 and an organizational stagnation, which has not allowed it to expand its national and international operations. For this, the Design Thinking methodologies and the Impact versus Complexity Matrix were used, which helped determine the main problem. In order to identify the various causes that originate the central problem, an interview was conducted with Management using the Ishikawa Diagram as a tool and for prioritization a Criticality Matrix it was confirmed that the main causes are: (a) Piper does not have a work methodology to project management, (b) Disorder in the job description and roles and (c) Lack of measurement in the scope of its objectives. Based on the analysis of this consulting group, which was complemented with the literature presented in chapter IV , it proposes to implement: (a) Restructuring of functions and Piper's organization chart, (b) Implementation of the Agile methodology of SCRUM software and finally (c) Implement a Balanced Scorecard; Therefore, this will allow you to improve the management of your processes, increase customer satisfaction and improve your sales.
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