Citas bibligráficas
Llanos, R., Flores, K. (2024). Service model based on lean manufacturing, SLP and process standardization to increase the service level of an SME in the metal-mechanic sector [Universidad de Lima]. https://hdl.handle.net/20.500.12724/20539
Llanos, R., Flores, K. Service model based on lean manufacturing, SLP and process standardization to increase the service level of an SME in the metal-mechanic sector []. PE: Universidad de Lima; 2024. https://hdl.handle.net/20.500.12724/20539
@misc{renati/1442720,
title = "Service model based on lean manufacturing, SLP and process standardization to increase the service level of an SME in the metal-mechanic sector",
author = "Flores Zorrilla, Korayma Flavia",
publisher = "Universidad de Lima",
year = "2024"
}
SMEs in the metal-mechanic industry in Peru play a crucial role in developing the country's economy due to their relationship with various industries providing intermediate and final goods, as well as their contribution to the generation of employment; however, Peruvian SMEs have several operational restrictions. Given this problem of lack of techniques and work strategies applied to SMEs, the question arises as to the possibility of achieving an improvement in the OTIF offered by this sector to its target public in a competitive market. Therefore, the main objective of this research is to improve the attention times of a project in an SME in the metal-mechanic industry concerning a specific production line through simulations in Arena and pilot tests. To achieve the proposed objective, the following methodology was implemented: Analysis of the current situation, development of tools, and implementation and evaluation of indicators, where the Lean Five "S" and Poka Yoke tools, the standardization of the quality process (ISO 9001) and the SLP analysis are applied. As a result, it was concluded that by improving the layout of the factory, implementing quality procedures, and improving the organization of tools, an improvement of 39.29% in the OTIF was achieved; that is, from 53.57%, 92.86% was completed.
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