Citas bibligráficas
Infante, M., Franco, J. (2023). Propuesta de mejora para incrementar la rentabilidad de la empresa Certifica del Norte S.A.C. basado en la implementación de 5S [Universidad de Lima]. https://hdl.handle.net/20.500.12724/19689
Infante, M., Franco, J. Propuesta de mejora para incrementar la rentabilidad de la empresa Certifica del Norte S.A.C. basado en la implementación de 5S []. PE: Universidad de Lima; 2023. https://hdl.handle.net/20.500.12724/19689
@misc{renati/1442702,
title = "Propuesta de mejora para incrementar la rentabilidad de la empresa Certifica del Norte S.A.C. basado en la implementación de 5S",
author = "Franco Carruitero, Jorge Augusto",
publisher = "Universidad de Lima",
year = "2023"
}
The research work consists of implementing 5s to the vehicle technical inspection center (CITV) of the company Certifica del Norte S.A.C. in Piura, Peru to reduce waiting and delays in the process that arise at the time of inspection. The automotive field in Piura is expanding, causing an increase in demand for this type of enterprise. By not having a suitable service that allows rapid flow of vehicles, unnecessary waiting times arise, affecting significantly the inspection process. To analyze this research topic, it is necessary to start from the main problems found in the plant, which were reflected in surveys carried out by the company in 2 017. The vast majority of users were dissatisfied with the service provided, since the waiting times exceeded the standard waiting periods. For that reason, we perceived the need to implement 5s. First, we assessed the present-day condition of the company. The time study technique was used to determine the standard time using the timing technique. After that, the possible causes of the main holdups found in the time study were analyzed. The Cause-Effect Diagram tool was used to evaluate the source of the problems in different areas of the company, as well as opportunities for improvement by allowing resource optimization to increase the profitability of the company and the service level for customers. Finally, after the implementation of 5s, it was possible to increase sales by 38,88%, achieving an increase of S/. 33 600,00 in monthly sales and a reduction in operating times by 35,60% (from 26,85 to 19,80 minutes).
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