Citas bibligráficas
Soto, F., Magno, Y. (2024). Identificación de condiciones ergonómicas del servicio de atención en las casetas de peaje de una empresa de servicio [Universidad de Lima]. https://hdl.handle.net/20.500.12724/21892
Soto, F., Magno, Y. Identificación de condiciones ergonómicas del servicio de atención en las casetas de peaje de una empresa de servicio []. PE: Universidad de Lima; 2024. https://hdl.handle.net/20.500.12724/21892
@misc{renati/1442524,
title = "Identificación de condiciones ergonómicas del servicio de atención en las casetas de peaje de una empresa de servicio",
author = "Magno Ramos, Yahaira Celym",
publisher = "Universidad de Lima",
year = "2024"
}
This study investigates the high absenteeism rate due to medical leave among toll collection agents in a toll company, leading to increased operational costs. The research identifies the workers' ergonomic conditions and primary musculoskeletal complaints, proposing a task redesign to reduce absenteeism caused by back, arm, and neck discomfort. Musculoskeletal discomfort across various body regions was measured using the Nordic questionnaire, while the RULA method assessed workers' exposure to ergonomic risks associated with their tasks. Findings reveal significant ergonomic hazards impacting worker health, consequently driving up operational expenses due to medical leave-related absenteeism. The study concludes with recommendations for task improvements, including posture corrections and enhancements to the ergonomic design of the toll collection agents' chairs.
Este ítem está sujeto a una licencia Creative Commons Licencia Creative Commons