Citas bibligráficas
Robles, J., Cocchella, S. (2024). Diseño de una propuesta de mejora en el proceso de tasaciones aplicando nivelación de carga de trabajo mediante herramientas Lean [Universidad de Lima]. https://hdl.handle.net/20.500.12724/21265
Robles, J., Cocchella, S. Diseño de una propuesta de mejora en el proceso de tasaciones aplicando nivelación de carga de trabajo mediante herramientas Lean []. PE: Universidad de Lima; 2024. https://hdl.handle.net/20.500.12724/21265
@misc{renati/1442442,
title = "Diseño de una propuesta de mejora en el proceso de tasaciones aplicando nivelación de carga de trabajo mediante herramientas Lean",
author = "Cocchella Diez, Stefano",
publisher = "Universidad de Lima",
year = "2024"
}
The purpose of this research work is to implement and improve the use of tools to measure and improve the appraisal process at Quantum Valuaciones SAC. By implementing the purchase of software for workload leveling, is wanted to improve the planning, monitoring, timely management of information for decision making and leveling the workload of the appraisers and the appraisals performed by the company Quantum Valuaciones SAC. The main objective is to increase by 95 % the rate of appraisal inspections to comply with the service level agreement with its main clients. The results obtained after the implementation were an increase to 95 % in the percentage of inspections attended, from 85 % to 90 % in the rate of reports without reprocessing and obtaining 100 % of reports delivered on time, respectively. In addition, there was a total reduction in overtime equivalent to 37 % and 50 % of working hours in the positions of surveyor and operations manager, respectively. From the economic point of view, the implementation of the proposed solution results in an economic evaluation of the project and positive profitability indicators, obtaining an IRR of 72 % and an NPV of S/. 73 062,85 PEN.
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