Citas bibligráficas
Baldeón, J., Salinas, K. (2023). Evaluación de la implementación del sistema de gestión de calidad basado en la norma ISO 9001 y su relación con los clientes de la empresa LBC.Transport. SAC [Universidad de Lima]. https://hdl.handle.net/20.500.12724/20442
Baldeón, J., Salinas, K. Evaluación de la implementación del sistema de gestión de calidad basado en la norma ISO 9001 y su relación con los clientes de la empresa LBC.Transport. SAC []. PE: Universidad de Lima; 2023. https://hdl.handle.net/20.500.12724/20442
@misc{renati/1442043,
title = "Evaluación de la implementación del sistema de gestión de calidad basado en la norma ISO 9001 y su relación con los clientes de la empresa LBC.Transport. SAC",
author = "Salinas Sucasaca, Kevin Luis",
publisher = "Universidad de Lima",
year = "2023"
}
The purpose of the research work is to evaluate the possibility of implementing an integrated management system (hereinafter GIS) based on the ISO 9001 standard and the effect on clients. It is proposed to demonstrate how important this implementation is for the company, and if this is beneficial for customers, suppliers. It is also proposed to demonstrate that new contracts could be acquired by the company with a correct implementation of the quality management system. In this way, surveys were carried out in two scopes: The first to all the company's workers to verify how much knowledge they had of the ISO 9001 standard. The second to the company's clients to know the satisfaction of the service provided. All this in order to know the direct relationship between correctly implementing a quality management system and the satisfaction of our customers. At the end, the ISO 9001 implementation plan, budget and execution time were shown to the board of directors. It should be noted that this implementation began in 2020, was paralyzed in 2021 due to a pandemic, and was resumed this year in a hybrid manner.
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