Citas bibligráficas
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Arias, A., Valero, R. (2024). Improvement Proposal Applying Lean Manufacturing in a Mype: Case Study in a Dental Center [Universidad de Lima]. https://hdl.handle.net/20.500.12724/21275
Arias, A., Valero, R. Improvement Proposal Applying Lean Manufacturing in a Mype: Case Study in a Dental Center []. PE: Universidad de Lima; 2024. https://hdl.handle.net/20.500.12724/21275
@misc{renati/1442042,
title = "Improvement Proposal Applying Lean Manufacturing in a Mype: Case Study in a Dental Center",
author = "Valero Aguilar, Rosario Susana",
publisher = "Universidad de Lima",
year = "2024"
}
Título: Improvement Proposal Applying Lean Manufacturing in a Mype: Case Study in a Dental Center
Asesor(es): Chávez Ugáz, Rafael
Campo OCDE: https://purl.org/pe-repo/ocde/ford#2.11.04
Fecha de publicación: 2024
Institución: Universidad de Lima
Resumen: En los últimos años las Mypes del sector salud se han visto afectadas por el virus SARS-CoV-2, lo que permitió identificar ciertas deficiencias presentes en el modelo de atención. Este caso de estudio se centra en los centros odontológicos porque según investigaciones es una de las zonas con mayor riesgo de contagio, por lo que vieron la necesidad de implementar nuevos procedimientos que garanticen la seguridad del servicio, lo que disminuyó su rendimiento operativo. Este artículo propone una aplicación integrada de Lean Healthcare en un centro odontológico, logrando mejorar su desempeño a través de la medición de KPI's. La aplicación Lean Healthcare mejoró el desempeño de los centros odontológicos, lo que se evidenció en los resultados de indicadores como disminución del tiempo de ciclo y tiempo de espera.
In recent years, Mypes in the health sector have been affected by the SARS-CoV-2 virus, which allowed the identification of certain deficiencies present in the service model. This case study focuses on dental centers because according to research, it is one of the areas with the highest risk of contagion, which is why they saw the need to implement new procedures that guarantee the safety of the service, which decreased their operational performance. This article proposes an integrated application of Lean Healthcare in a dental center, managing to improve its performance through the measurement of KPI's. The Lean Healthcare application improved the performance of dental centers, which was evidenced by the results of indicators such as decreased cycle time and waiting time.
In recent years, Mypes in the health sector have been affected by the SARS-CoV-2 virus, which allowed the identification of certain deficiencies present in the service model. This case study focuses on dental centers because according to research, it is one of the areas with the highest risk of contagion, which is why they saw the need to implement new procedures that guarantee the safety of the service, which decreased their operational performance. This article proposes an integrated application of Lean Healthcare in a dental center, managing to improve its performance through the measurement of KPI's. The Lean Healthcare application improved the performance of dental centers, which was evidenced by the results of indicators such as decreased cycle time and waiting time.
Enlace al repositorio: https://hdl.handle.net/20.500.12724/21275
Disciplina académico-profesional: Ingeniería Industrial
Institución que otorga el grado o título: Universidad de Lima. Facultad de Ingeniería
Grado o título: Ingeniero Industrial
Jurado: Quiroz Flores, Juan Carlos; Bonilla Pastor, Elsie Violeta; Chávez Ugáz, Rafael
Fecha de registro: 3-oct-2024
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